Ambiguity of Icons in Labelling Systems in the Light of Own Research

In information environments, labels usually come in two formats: text and icons. Icons have become popular along with mobile devices and applications adapted to their small screens. The paper will discuss the advantages and disadvantages of using icons in labelling systems, types of icons, their ambiguity and the formation of certain standards. The author will present the results of her own research: the test of recognizing the meaning of icons, which shows the diversity of interpretations, and the test of the first click in navigation systems in which icons appear alone or are accompanied by a text label.